A website is not a build-it-and-forget-it asset. Left unattended, software becomes vulnerable, backups fail, pages slow down and routine updates can break important features. E Lanka Solution provides ongoing website maintenance in Sri Lanka with safe updates, security checks, backups, monitoring, content support and clear response times—so you can focus on the business while we look after the website.
Website platforms, plugins, themes, servers and security requirements change continuously. A neglected site can become slow, vulnerable or incompatible even when nobody has edited the content. Customers may encounter broken forms or warning messages before the owner notices.
Proactive maintenance reduces avoidable emergencies. It cannot guarantee that a website will never experience downtime or an attack, but it improves patching, recovery readiness, monitoring and the speed of response when a problem occurs.
Each plan combines preventive care, recovery preparation and practical support. Frequency and allowances vary by tier.
We review software vulnerabilities, suspicious files, login risk and security alerts. Where appropriate, the plan can include malware scanning, hardening, firewall configuration and a documented breach-response process.
Backups are scheduled daily or weekly by plan, stored separately from the live site and checked for integrity. A backup is valuable only when it can support a practical restore after hosting failure, data loss or an incident.
For supported sites, updates are backed up and tested away from the live website before deployment. This helps identify plugin, theme or code conflicts instead of using the production website as the first test environment.
Automated checks can alert us to availability problems, certificate issues or significant slowdowns. Performance reviews identify large files, failing scripts and technical changes that may be affecting visitors.
Plans include time for reasonable text, image, banner, contact-detail or blog updates. Larger redesigns, new functionality, advanced copywriting and bulk product work are quoted separately before they begin.
Support requests follow the response target of the selected plan. Monthly reporting explains updates, backups, monitoring, work completed, outstanding risks and recommended next actions.
A routine update can conflict with the theme, payment gateway, forms or custom code. Professional maintenance begins with a current backup, checks compatibility, tests important journeys and deploys the change with a recovery path.
Outsourcing this work can also cost less than keeping an in-house developer available for occasional updates, emergencies and content changes. The business receives a defined monthly service instead of relying on whoever happens to be free.
Response time means acknowledgement and initial investigation—not a promise that every problem can be fully resolved within the same period.
Critical site-down or serious checkout issue: target response within 6 business hours. Standard support or content request: within 1 business day.
Critical site-down or serious transaction issue: target response within 3 business hours. Standard support request: within 8 business hours.
Critical issue: target response within 1 business hour. Standard support request: within 4 business hours. Emergency cover outside agreed hours is quoted separately.
These are starting rates. Final acceptance and pricing follow a website health check, because existing malware, expired licences, unsupported code or major repair work may require separate onboarding.
You do not need to be an existing E Lanka Solution design client. We can review WordPress, WooCommerce, static HTML and selected CMS or custom sites built by another provider.
Onboarding begins with access review, backups, software versions, hosting condition, licences, security checks and known issues. If the site needs repair, malware removal or major upgrades before routine maintenance, the work is quoted separately and explained first.
Website maintenance keeps the software, backups, security, monitoring and routine support under control. Our Technical SEO service investigates crawling, indexing, schema, Core Web Vitals and other search-performance issues.
The services can work together, but the purpose is different: maintenance protects operational health; Technical SEO improves the search-engine foundation.
The same team that understands design, ecommerce, SEO and conversion can protect the website after launch.
Updates, backups and monitoring are scheduled before a customer reports a problem.
Work with a local team that understands business hours, contact habits and local websites.
Update frequency, content hours, response targets and exclusions are stated clearly.
Design, ecommerce, SEO and conversion experience helps diagnose issues in context.
Understand what was completed, what changed and what the website needs next.
We promise proactive care and clear response—not that no website will ever fail or be attacked.
These answers cover maintenance value, included work, takeovers, hacked sites, backups, response times and monthly pricing.
Websites depend on software, hosting, security certificates, forms and integrations that change over time. Without maintenance, vulnerabilities remain unpatched, backups may fail, pages slow down and updates can create conflicts. Ongoing care reduces avoidable risk and gives the business a clear response path when something goes wrong.
The scope can include safe CMS and plugin updates, vulnerability and malware checks, off-site backups, uptime monitoring, performance reviews, content-update hours, technical support and monthly reporting. The exact update frequency, backup schedule, content allowance and response time depend on the selected plan and the website's condition.
Yes. We can take over WordPress, WooCommerce, static HTML and selected CMS or custom websites after a health check. We review access, hosting, backups, software versions, licences, security condition and existing problems before accepting the site into a plan. Serious repair or malware-cleaning work may require a separate onboarding quotation.
We first isolate the problem where possible, preserve evidence and scan the website. The response may include removing malicious files, restoring a verified clean backup, changing credentials, patching vulnerable software and adding appropriate hardening. Recovery depends on access, backup quality and incident severity, so no provider can responsibly promise that every breach will be prevented.
The Essential plan includes weekly backups, while Business and Priority plans include daily backups. Backups are stored separately from the live website according to the agreed setup, checked for integrity and used for restoration when required. Retention periods and database frequency can be adjusted for active ecommerce or content-heavy websites.
Critical response targets are six business hours on Essential, three business hours on Business and one business hour on Priority. Standard requests target one business day, eight business hours and four business hours respectively. Automated uptime monitoring can run continuously, while human response follows the agreed support hours unless emergency coverage is separately arranged.
Proposed starting rates are LKR 15,000 per month for Essential, LKR 30,000 for Business and LKR 50,000 for Priority. Final pricing is confirmed after a website health check because outdated software, premium licences, ecommerce activity, custom code or existing security issues can change the work required.
Maintenance handles routine updates, security and support. Website Redesign is the larger transformation for outdated design, weak mobile UX, conversion problems or platform limitations.
Share the website URL, platform, hosting details and any current problems. E Lanka Solution can review the site's condition and recommend the appropriate maintenance plan or one-time repair work.