This policy explains the information we may collect, why we use it, the choices available to you and how to contact us about your personal data.
Important: This website policy is a practical transparency document and does not replace legal advice for your specific situation.
1. Who we are
E Lanka Solution provides website development, SEO, digital advertising, social media and online growth services. Our office is at 132 Main St, Battaramulla 10120, Sri Lanka. You can contact us by email at [email protected], through our Contact page, or by calling 071 119 6150.
2. Information we may collect
| Information | Examples | Why we use it |
|---|
| Contact details | Name, phone number, email address | To respond to enquiries and communicate about services |
| Business information | Business name, website, industry, goals and budget range | To understand your needs and prepare relevant recommendations |
| Project information | Content, access details, approvals and campaign requirements | To deliver agreed website and marketing work |
| Technical information | Device, browser, IP address, pages visited and cookie preferences | To operate, secure and improve the website where such tools are enabled |
| Communication records | WhatsApp, calls, forms and other correspondence | To manage your enquiry, project and support history |
3. How we collect information
- When you complete an enquiry form or contact us by phone or WhatsApp.
- When you request a proposal, consultation, audit or service.
- When you provide website, advertising or analytics access for an agreed project.
- Automatically through essential website storage and, only where enabled, analytics or advertising technologies.
4. How we use personal data
- Responding to enquiries and preparing proposals.
- Delivering and supporting contracted services.
- Managing billing, approvals, access and project communication.
- Improving website usability, service quality and security.
- Sending service-related updates and, only where appropriate, marketing communication you can opt out of.
- Meeting legal, regulatory or professional obligations.
We aim to process information for specified, relevant and legitimate purposes and to limit collection to what is reasonably needed.
5. Sharing and service providers
We do not sell personal data. We may share limited information with trusted providers needed to operate or deliver services, such as hosting, analytics, advertising, communication, payment or technical platforms. We may also disclose information where required by law or to protect legitimate rights and security.
International platforms
Google, Meta, hosting providers and other digital platforms may process information outside Sri Lanka under their own terms and privacy controls. We use reasonable care when selecting and configuring these services.
6. Retention and security
We keep information only for as long as reasonably necessary for the purpose collected, project administration, support, legal records or dispute resolution. We use proportionate technical and organisational safeguards, but no internet transmission or storage method can be guaranteed completely secure.
7. Your choices and rights
Subject to applicable law, you may be able to request access to personal data, correction of inaccurate data, deletion or restriction in appropriate circumstances, and withdrawal of consent where processing depends on consent. You may also ask us to stop optional marketing communication.
Send your request to [email protected] or through our Contact page with enough detail for us to verify and respond.
8. Cookies and similar technologies
Essential storage may be used to remember privacy choices and support website functions. Optional analytics or advertising technologies should only be activated according to the choices presented to you. See our Cookie Policy.
9. Children, links and updates
Our services are intended for businesses and are not designed to knowingly collect personal data from children. Our site may link to third-party websites with separate privacy practices. We may update this policy when services, technology or legal requirements change; the latest date will appear above.